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FAQ’s

Do you ship internationally?

We ship to most countries worldwide. We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.

What are shipping costs?

Shipping & Handling Charges are as follows:
Domestic
– Standard – (FedEx Smart post) $8.95 flat rate, Free with orders over $50
– Ground – (FedEx Ground) $10.95 flat rate

Canada
– Standard –$14.95 Flat Rate

International
– $18.95 flat rate for all international countries we ship to worldwide

I am an international customer (outside USA.) Do I have to pay customs and taxes?

For shipments to Anguilla, Argentina, Australia, Bahamas, Bhutan, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Colombia, Croatia, Cyprus, Dominican Republic, Egypt, Estonia, Ethiopia, Hungary, India (36 of 37 states), Jordan, Latvia, Lebanon, Liechtenstein, Lithuania, Malta, Monaco, New Zealand (16 or 17 regions), Norway, Peru, Romania, Saudi Arabia, Singapore, Slovenia, Switzerland, Trinidad & Tobago, Ukraine and United Arab Emirates, we ship all orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs. Please note that duties and taxes assessed by customs vary by country and product.

For shipments to all other International Countries, we currently only offer Delivered Duty Unpaid (DDU), which means the customer is responsible for duties and taxes upon delivery. At times, your package may be delivered to your local post office.

How long before I receive my order?

The normal processing time for orders is 72 hours during business days (Monday – Friday). After your order has been shipped, delivery time within the United States is based on your selected Shipping Method and can be between 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

What Covid Safety protocols have you put in place?

We have implemented every health and safety measure recommended by the CDC, as well as additional safeguards, to promote a safe and productive environment in our distribution centers. This includes contactless temperature checks for distribution center employees before they begin working and spacing out team members.

These health and safety precautions result in fewer people than usual processing orders at one time. With that in mind, we appreciate our customer’s continued patience if they should experience a delay in their shipment. Our teams are working as quickly and safely as possible to get orders out.

What carrier do you use?

Domestic Packages are shipped via FedEx Smart Post, FedEx Ground or FedEx Express. Alaska, Hawaii, P.O./APO/FPO addresses are shipped via USPS. International Packages ship via Passport Shipping or DHL International Standard.

Do you ship to P.O./APO/FPO?

Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped.

Does your Products do any harm ?

Our beauty products are made of natural ingredients, organic and hypoallergenic, which means they don’t likely to trigger allergic reactions to your skin.

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